本書作者精心挑選了職場中*基礎(chǔ)、*實用的十大主題，包括招聘面試、職業(yè)職責、商務(wù)會晤、日常辦公、商務(wù)預(yù)定、工作日程、商務(wù)出行安排、公司接待、客戶服務(wù)、處理投訴。從初入職場，到職業(yè)職責、職場交際、具體工作的問題應(yīng)對、*后到專業(yè)職業(yè)英語主題，循序漸進地提高學(xué)生的英語技能和職場技能，尤其是職場的交際能力。

黃奕云，廣東輕工職業(yè)技術(shù)學(xué)院應(yīng)用外語學(xué)院副教授，主要研究方向：英語語言學(xué)，英語教育語言學(xué)，二語習(xí)得，國際商務(wù)管理，跨文化交際。從事高職英語教學(xué)17年，教學(xué)經(jīng)驗豐富，教學(xué)方法多樣，教學(xué)成績突出，主持廣東省哲學(xué)社會規(guī)劃課題1項；主持教育部英語教指委教改課題1項，主持輕工職教集團課題1項；主持校級社科與教改課題5個。

Contents

Chapter One: Professional’ Duty……………………………………………………

Unit 1 Professionals’ Responsibilities

Warming up

Listening 

Speaking

Reading Practice

Text AThe Responsibilities of Office Professionals

Text BExecuting the Company’s Rules

Writing A Note

Grammar Lab Noun&Adjective and Adv

Intercultural Reading How to be a Good Secretary in Foreign Companies

Unit 2 Job Hunting and Interview

Warming up

Listening 

Speaking

Reading Practice

Text AHunting Job with Advanced Technology 

Text BGetting Ready for an Interview

Writing AResume

Grammar Lab Present&Past Tense

Intercultural Reading Golden Rules to Get a Job

Chapter Two: Daily Routine……………………………………………………….

Unit 3 Meeting

Warming up

Listening 

Speaking

Reading Practice

Text AHow to Hold a Business Meeting

Text BBusiness Meeting Etiquette

Writing AMinute of a Meeting 

Grammar Lab Present&Past Progressive

Intercultural Reading Making Good Use of Daily Meeting

Unit 4 Office Automation

Warming up

Listening 

Speaking

Reading Practice

Text AA Guide to Working from Home

Text BHow OA Devices Work in an Office

Writing A Notice

Grammar Lab Simple&Past Future Tense

Intercultural Reading Our Good Fellows: Computer

Unit 5 Making a Reservation

Warming up

Listening 

Speaking

Reading Practice

Text AHow to Make a Hotel Reservation

Text BThe Art of Telephone Use

Writing A MEMO

Grammar Lab Present&Past Present Perfect Tense

Intercultural Reading The Instruction of Foreign Hotel Reservation

Chapter Three: Superiors’ Affair…………………………………………….

Unit 6 Working Schedule 

Warming up

Listening 

Speaking

Reading Practice

Text AWorking with the Supervisor

Text BHow to Plan Time for Efficient Work 

Writing A Schedule

Grammar Lab Passive Voice

Intercultural Reading Bidding Farewell to Procrastination

Unit 7 Arrangement

Warming up

Listening 

Speaking

Reading Practice

Text AHow to Make a Business Appointment

Text BAdvanced Appointment Methods

Writing A Welcome or Farewell Speech

Grammar Lab Subject-Verb Concord

Intercultural Reading Business Meeting Appointments in the UK

Chapter Four: Customers’Affair………………………………………………

Unit 8 Receiving Customers

Warming up

Listening 

Speaking

Reading Practice

Text AWelcoming Clients

Text BDebrett’s Social Etiquette Advice

Writing AnInvitation Letter

Grammar Lab Inverted Sentences

Intercultural Reading Etiquette in Brazil

Unit 9 Customer Service

Warming up

Listening 

Speaking

Reading Practice

Text ACollecting Feedback: A Source to High Quality Service

Text BWarranty Policy for HUAWEI Smart Phones

Writing A Special Offer

Grammar Lab Subjunctive Mood

Intercultural Reading Customer Service in American

Unit 10 Dealing with Complaints

Warming up

Listening 

Speaking

Reading Practice

Text ASettling Complaints

Text BHandlingComplaint Policy

Writing A Complaint Letter or Reply to Complaint Letter

Grammar Lab Verbal

Intercultural Reading Customers are always Right in American