目錄:1 Creative Operations Management Problem Solving:A Decision-Making Approach<br>1.1 Managerial Decision Making<br>1.2 The Intelligence Phase of the Decision-Making Process<br>1.3 The Design Phase of the Decision-Making Process<br>1.4 The Choice Phase of the Decision-Making Process<br>1.5 An Example:Jackets versus Scrap at the UNEEDA Corporation<br>1.6 Concluding Comments<br>EXERCISES<br>2 Forecasting<br>2.1 Forecasting at the LastEver Corporation<br>2.2 Patterns of Data<br>2.3 forecasting Approaches<br>2.4 Time Series Analysis<br>2.5 Concluding Comments<br>EXERCISES<br>3 Advanced Forecasting<br>3.1 Extrapolation from the Past<br>3.2 Regression Analysis<br>3.3 Cyclical and Seasonal Issues<br>3.4 Concluding Comments<br>EXERCISES<br>4 Planning Models<br>4.1 The Basic Planning Problem<br>4.2 The Basic Pricing Problem<br>4.3 Nonlinear Cost and Demand Functions<br>4.4 Preparing a Five-Year Plan<br>4.5 The Impact of Pricing<br>4.6 Concluding Comments<br>EXERCISES<br>5 Aggregate Planning and Learning Curves<br>5.1 The Nature of Aggregate Planning<br>5.2 Tradeoffs between Production and Inventory<br>5.3 Learning Curves<br>5.4 Concluding Comments<br>EXERCISES<br>6 Inventory<br>6.1 Why Hold Inventory?<br>6.2 The Cost of Inventory<br>6.3 Cyclic Inventory Control<br>6.4 The Economic Order Quantity Model<br>6.5 What-If Scenarios<br>6.6 EOQ Model with Price Breaks<br>6.7 Economic Production Lot Size Model<br>6.8 Single-Period Models with Probabilistic Demand<br>6.9 Multi-Period Models with Probabilistic Demand<br>6.10 Concluding Comments<br>EXERCISES<br>7 Material Requirements Planning<br>7.1 Where MRP Fits In<br>7.2 Master Production Schedule<br>7.3 Bill of Materials<br>7.4 A Simple MRP Example<br>7.5 Rolling the MRP Schedule<br>7.6 Adding Allocated Inventory and Safety Stock<br>7.7 A More Complex MRP Example<br>7.8 Dealing with Multiple Products<br>7.9 Problems at Central Products Incorporated<br>7.10 Concluding Comments<br>EXERCISES<br>8 Quality:Monitoring Processes Using Charts<br>8.1 Monitoring Processes by Charts:Looking at the Data<br>8.2 Mean Charts<br>8.3 The Run Chart<br>8.4 The R(Range)Chart<br>8.5 Standard Deviation Charts<br>8.6 Using These Charts<br>8.7 Control Charts for Attribute Data<br>8.8 Other Quality Control Charts<br>8.9 Concluding Comments<br>EXERCISES<br>9 Machine Replacement and Maintenance<br>9.1 Machine Replacement Decisions<br>9.2 Machine Maintenance Decisions<br>9.3 Group Maintenance Decisions<br>9.4 Concluding Comments<br>EXERCISES<br>10 Project Management<br>10.1 The Project<br>10.2 The Professor<br>10.3 Network Diagrams<br>10.4 Probabilities<br>10.5 Crunching<br>10.6 Concluding Comments<br>EXERCISES<br>11 Facility Location Decisions<br>11.1 Factor Weighting<br>11.2 Center-of-Gravity Method<br>11.3 Cost-Volume Analysis<br>11.4 Concluding Comments<br>EXERCISES<br>12 Risk Analysis and Simulation<br>12.1 Problems Where Uncertainty Is Important<br>12.2 Working the Cough Drop Problem<br>12.3 Generating Random Numbers<br>12.4 Break-Even Analysis under Uncertainty:A Case Study<br>12.5 The Farmer's Problem:Dependent Random Variables<br>12.6 Concluding Comments<br>EXERCISES<br>13 Simulating Operations Management Processes<br>13.1 The Network-Flow Production Process<br>13.2 The Matchstick Shuffling System<br>13.3 The Copy Machine Problem<br>13.4 Why Projects Are Late<br>13.5 The Single Station System<br>13.6 Concluding Comments<br>EXERCISES<br>14 Resource Allocation:Applied Constraint Management<br>14.1 Making Mathematical Programming Relevant for Operations Management<br>14.2 A Production Planning Support System<br>14.3 A Transportation Problem<br>14.4 Concluding Comments<br>EXERCISES<br>Appendix A Using Excel<br>Appendix B The Models<br>For Further Reading<br>Index