目錄:Chapter 1 Meeting Guests機(jī)場(chǎng)迎客
Unit 1 Meeting the Guest at the airport接機(jī)服務(wù)
Unit 2 A Welcome Speech致歡迎辭
Unit 3 On the Way to the Hotel沿途講解
Chapter 2 Helping With Reservations幫助預(yù)訂
Unit 1 Hotel Room Reservation客房預(yù)訂
Unit 2 Checking In人住登記
Unit 3 Itinerary Planning行程安排
Unit 4 Reserving Tickets票務(wù)預(yù)訂
Chapter 3 Housekeeping Service客房服務(wù)
Unit 1 Escorting the Guest into the Guest Room陪送客人進(jìn)房
Unit 2 Making Up the Room收拾房間
Unit 3 Laundry Service洗衣服務(wù)
Chapter 4 Restaurant Service餐廳服務(wù)
Unit 1 Table Reservation用餐預(yù)訂
Unit 2 Taking Orders點(diǎn)菜服務(wù)
Unit 3 Paying Bills結(jié)賬服務(wù)
Unit 4 Room Service房?jī)?nèi)用膳
Chapter 5 Sightseeing旅游觀光
Unit 1 A City Tour城市觀光
Unit 2 A Tour of the Forbidden City游覽紫禁城
Unit 3 Visiting the Jade Buddha Temple游覽玉佛寺
Chapter 6 Shopping旅游購物
Unit 1 At the Souvenir Shop購買紀(jì)念品
Unit 2 Four Handicrafts購買民間工藝品
Unit 3 Antiques and Traditional Chinese Painting購買古董及中國字畫
Chapter 7 Leisure and Recreation休閑娛樂
Unit 1 Indoor Spots室內(nèi)運(yùn)動(dòng)
Unit 2 X—games極限運(yùn)動(dòng)
Unit 3 Internet Cafe網(wǎng)吧
Chapter 8 Dealing with Complaints處理投訴
Unit 1 A Delayed Flight航班延誤
Unit 2 The Poor Condition of the Guest Room客房投訴
Unit 3 A Tour Guide or a Shopping Guide?導(dǎo)游還是導(dǎo)購?
Chapter 9 Farewell歡送游客
Unit 1 See You Again Soon再見
Unit 2 Seeing the Guest Off at the Airport機(jī)場(chǎng)送客
Unit 3 A Farewell Speech歡送辭
參考答案
參考文獻(xiàn)