目錄:Part I<br>Chapter 1 Getting Ready: Business Communication Fundamentals<br>i. The Definition of Business Communication<br>ii. The Function of Business Communication<br>iii. The Categories of Business Communication<br>iv. The Characteristics of Business Communication<br>v. Over to You<br>Chapter 2 Communication Strategies<br>i. The Process Model (Linear Model)<br>ii. Ronald. B. Adler Model (Interactive Model)<br>iii. Mary Munter Model (Circular Model)<br>iv. Over to You<br>Chapter 3 Intercultural Business Communication<br>i. Understanding Cultures and Communication<br>ii. High Context or Low Context?<br>iii. Developing Intercultural Business Communication Skills<br>iv. Business Anthropogeography: Doing Business around the World<br>v. Over to You<br>Chapter 4 Gender Difference in Communication<br>i. Gender Difference<br>ii. Psychological Difference between Men and Women<br>iii. Educational Difference<br>iv. Men and Women at Work<br>v. Women in Negotiation<br>vi. How to Sell to Women?<br>vii. Over to You<br>Chapter 5 Persuasive Skills (1)<br>i. Persuading Oneself before Others<br>ii. Setting Personal Objective<br>iii. Developing the Relationship<br>iv. Understanding Human Motivation<br>v. Over to You<br>Chapter 6 Persuasive Skills (2)<br>i. Asking the Right Questions<br>ii. Applying the Power of Personality<br>iii. Choosing the Right Approach<br>iv. Over to You<br>Chapter 7 Non-verbal Skills<br>i. The Significant Role of Non-verbal Communication<br>ii. Non-verbal Delivery Skills<br>iii. Non-verbal Listening Skills<br>iv. Over to You<br>Chapter 8 Public Speaking Skills<br>i. Fighting down Your Terror<br>ii. Presentation Skills<br>iii. Debating Skills: To Be or Not to Be<br>iv. Knowing How to Say No<br>v. Over to You<br>……<br>Part III<br>Bibliography