高等職業(yè)教育“十一五”規(guī)劃教材·旅游與酒店管理系列：酒店實(shí)用英語(yǔ)簡(jiǎn)介，目錄書(shū)摘
2019-11-08 17:11
來(lái)源：京東
作者：京東
高等職業(yè)教育“十一五”規(guī)劃教材·旅游與酒店管理系列：酒店實(shí)用英語(yǔ)
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內(nèi)容簡(jiǎn)介: 《高等職業(yè)教育“十一五”規(guī)劃教材·旅游與酒店管理系列：酒店實(shí)用英語(yǔ)》以一位商務(wù)客人為主角，以整體化的情景模式出現(xiàn)，全書(shū)基本為一個(gè)貫穿始終的故事，學(xué)習(xí)者能明顯地體驗(yàn)到本書(shū)的全局性和節(jié)節(jié)相扣、章章相連的完整性。每章內(nèi)容包括導(dǎo)入（Lead in）、情景對(duì)話（Situational Dialogue）及補(bǔ)充對(duì)話（Supplemental Dialogue），對(duì)話注重實(shí)用性，緊緊圍繞酒店中與顧客接觸的一線部門(mén)的每個(gè)環(huán)節(jié)展開(kāi)。此外，還設(shè)計(jì)了服務(wù)要點(diǎn)詞句、練習(xí)（Practices）、知識(shí)拓展（Learning More）等。
本書(shū)不僅旨在提高酒店從業(yè)人員的英語(yǔ)運(yùn)用水平，同時(shí)著力于為旅游酒店管理專(zhuān)業(yè)的學(xué)生打好堅(jiān)實(shí)的專(zhuān)業(yè)英語(yǔ)基礎(chǔ)，提高其運(yùn)用英語(yǔ)與酒店顧客溝通的能力。突出以“實(shí)用為原則，必須夠用為度”，強(qiáng)調(diào)實(shí)用性、口語(yǔ)性、技能性。
本書(shū)不僅旨在提高酒店從業(yè)人員的英語(yǔ)運(yùn)用水平，同時(shí)著力于為旅游酒店管理專(zhuān)業(yè)的學(xué)生打好堅(jiān)實(shí)的專(zhuān)業(yè)英語(yǔ)基礎(chǔ)，提高其運(yùn)用英語(yǔ)與酒店顧客溝通的能力。突出以“實(shí)用為原則，必須夠用為度”，強(qiáng)調(diào)實(shí)用性、口語(yǔ)性、技能性。
目錄:Chapter One Front Office
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Bell Service
Unit 4 Switchboard
Unit 5 Business Center
Unit 6 Dealing with Complaints
Unit 7 Cheek-out
Chapter Two Housekeeping
Unit 1 Showing Room
Unit 2 Room Cleaning
Unit 3 Room Service
Unit 4 Laundry Service
Unit 5 Emergeneies
Unit 6 Other Housekeeping Service
Chapter Three Food and Beverage
Unit 1 Reservation
Unit 2 Receiving Guests
Unit 3 Taking Orders for Western Food
Unit 4 Taking Orders for Chinese Food
Unit 5 At the Bar
Chapter Four Banqueting & Conferences
Chapter Five Health & Recreation Service
Unit 1 At the Recreation Center
Unit 2 At the Barbers & Beauty Salon
Chapter Six Other Service
Unit 1 Shopping
Unit 2 At the Bank
Unit 3 Individualized Service
Appendix 1 Organization Chart of Hotel Management
Appendix 2 Collection of World Famous Hotels in China
Appendix 3 Codes and Symbols of Domestic and International
AMine Companies
Appendix 4 Applicant Letter for a Hotel Position
References
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Bell Service
Unit 4 Switchboard
Unit 5 Business Center
Unit 6 Dealing with Complaints
Unit 7 Cheek-out
Chapter Two Housekeeping
Unit 1 Showing Room
Unit 2 Room Cleaning
Unit 3 Room Service
Unit 4 Laundry Service
Unit 5 Emergeneies
Unit 6 Other Housekeeping Service
Chapter Three Food and Beverage
Unit 1 Reservation
Unit 2 Receiving Guests
Unit 3 Taking Orders for Western Food
Unit 4 Taking Orders for Chinese Food
Unit 5 At the Bar
Chapter Four Banqueting & Conferences
Chapter Five Health & Recreation Service
Unit 1 At the Recreation Center
Unit 2 At the Barbers & Beauty Salon
Chapter Six Other Service
Unit 1 Shopping
Unit 2 At the Bank
Unit 3 Individualized Service
Appendix 1 Organization Chart of Hotel Management
Appendix 2 Collection of World Famous Hotels in China
Appendix 3 Codes and Symbols of Domestic and International
AMine Companies
Appendix 4 Applicant Letter for a Hotel Position
References
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