目錄:Introduction<br>Module 1 Cultural diversity and socializing<br>Uint 1 Building a reationship<br>Cross-cultural understanding(1)<br>Welcoming vistors<br>Small talk:keeping the conversation going<br>Uint 2 Cultrue and entertainment<br>Cross-cultural understanding(2)<br>Inviting,and accepting or declining<br>Eating out<br>Module 2 Using the telephone<br>Uint 3 Could I leave a message?<br>Preparing to make a telephon call<br>Receiving calls<br>Taking and leaving messages<br>Asking for and giv ing repetition<br>The secretarial barrier<br>Uint 4 Good to hear from you again!<br>……<br>Uint 5 Unfortunately theres a problem<br>Module 3 Presentations<br>Uint 6 Planning and getting started<br>Uint 7 Image,impact and making an impression<br>Uint 8 The middle of the presentation<br>Uint 9 The end is near…this is the end<br>Module 4 Meetings<br>Uint 10 Making meetings effertive<br>Uint 11 sorry to interrupt,but<br>Uint 12 What do you mean by<br>Module 6 Negotiations<br>Uint 13 Know what you want<br>Uint 14 Getting what you can<br>Uint 15 Not getting what you dont want<br>File cards 1A to 19A<br>File cards 1B to 19B<br>File cards 20 to 33