目錄:Preface
Acknowledgements
guided tour
technology to enhance teaching and learning
PART 1:THIS IS MARKETING
1.the development of marketing
challenges
kley concepts
chapter overview
introduction
definitions of marketing
what marketing is not
before marketing
modern marketing
the marketing function
demand and supply
exchanges
marketings changing emphasis
the rise of consumerism
the focus themes
summary
challenges reviewed
reading around
self-review questions
mini case study:relaunching liverpool
references
2.marketing today
challemges
key concepts
chapter overview
introduction
mixed terminology and mixed claims
markets
market dynamics
marketing strategies
objectives
strategic orientations
focusing on customers
summary
challenges reviewed
reading around
sel-review questions
minl case study:virgin loyalty
references
PART 2:MARKETING ANALYSIS
3.the marketing environment
……
4.market segmentation
5.buyer behaviour
6.marketing research
PART 3:MARKETING TOOLS
7.product
8.promotion
9.place
10.price
11.the marketing mix
PART 4:THE MARKETERS
12.marketing management
what do marketers do?postscript:careers in marketing
Glossary
index