目錄:1 Before-sales Service
1 Customer Development
2 Customer Reception
3 Receiving Customers in the 4S Shop
4 Contract
5 Car Insurance
6 Customers' Feedback
2 After-sales Service
1 Service Appointment
2 Receiving Customers in Service Agency
3 Dealing With Complaints
4 Monitoring Work Progress
5 Vehicle Delivery After Service
6 Follow-up After Service
3 Auto Test and Maintenance
1 Preliminary Check
2 Check the Fault Codes
3 Circuit Inspection and Part Inspection
4 Analysis of Troubles
5 Maintenance of the Problems
6 Validation