目錄:Unit 1 Business Kaleidoscope
Section I Lead-in
Section II Reading What Is Business?
Section III Language Focus
Section IV Business Writing Business Letters
Section V Listening & Speaking Expressing Opinions
Section VI Business Etiquette Dos and Don'ts in USA
Unit 2 Business Enterprise
Section I Lead-in
Section II Reading What Kind of Business Enterprise is Best for You?
Section III Language Focus
Section IV Business Writing A Company Profile
Section V Listening & Speaking Presenting a Company
Section VI Business Etiquette Manners
Unit 3 Business Plan
Section I Lead-in
Section II Reading Business Plan
Section III Language Focus
Section IV Business Writing Agenda
Section V Listening & Speaking Holding a Meeting
Section VI Business Etiquette Business Meeting Etiquette
Review of Units 1-3
Unit 4 Business Relationship
Section I Lead-in
Section II Reading What Is Corporate Entertainment?
Section III Language Focus
Section IV Business Writing Business Cards & Business Greeting Cards
Section V Listening & Speaking Socializing
Section VI Business Etiquette Greetings and Introductions in Business
Unit 5 Marketing
Section I Lead-in
Section II Reading The Marketing Mix
Section III Language Focus
Section IV Business Writing Telephone Messages
Section V Listening & Speaking Business Telephoning
Section VI Business Etiquette Telephone Manners
Unit 6 Advertising
Section I Lead-in
Section II Reading Advertising
Section III Language Focus
Section IV Business Writing A Short Product Description
Section V Listening & Speaking Presenting a Product
Section VI Business Etiquette What Should the Salesperson Do?
Review of Units 4-6
Unit 7 Retail Business
Section I Lead-in
Section II Reading Retail Trade
Section III Language Focus
Section IV Business Writing Business Memo
Section V Listening & Speaking Offering Help
Section VI Business Etiquette Tips for Cross-Cultural Communication in Language
Unit 8 Banking
Section I Lead-in
Section II Reading The Business of Banking
Section III Language Focus
Section IV Business Writing Notice
Section V Listening & Speaking Giving and Asking for Advice
Section VI Business Etiquette Good Banking Etiquette
Unit 9 E-Business
Section I Lead-in
Section II Reading What Is E-business?
Section III Language Focus
Section IV Business Writing Email
Section V Listening & Speaking Making Suggestions
Section VI Business Etiquette Business Email Etiquette
Unit 10 Customer Service
Section I Lead-in
Section II Reading What Is Customer Service?
Section III Language Focus
Section IV Business Writing Letters of Complaint; Adjustment Letters
Section V Listening & Speaking Dealing with Complaint
Section VI Business Etiquette Ten Commandments of Customer Service
Review of Units 7-10
Glossary