目錄:前言
使用說明
Chapter 1 Client Reception 接待客戶
Unit 1 Greeting a Client 跟客戶打招呼 /
Unit 2 Giving Answers to Clients 為客戶解答 /
Unit 3 Making Suggestions to Client 向客戶建議 /
Chapter 2 Ordinary Business 普通業(yè)務(wù)
Unit 1 Opening a Current Account 開立賬戶 /
Unit 2 Take Deposits and Withdraw 辦理存款、取款 /
Unit 3 Safe 保險(xiǎn)箱 /
Unit 4 Foreign Currency Exchange 兌換外幣 /
Unit 5 Cash the Check 兌現(xiàn)支票 /
Unit 6 Opening a Letter of Credit 開立信用證 /
Unit 7 Loss Register 掛失 /
Unit 8 Stock Broking Business 股票業(yè)務(wù) /
Unit 9 Loan for Cars or Houses 車房貸款 /
Unit 10 Credit Investigation 資信調(diào)查 /
Unit 11 Interest and Overdraft 利息與透支 /
Unit 12 Transfer Accounts 轉(zhuǎn)賬 /
Unit 13 Individual Loans 個(gè)人貸款 /
Unit 14 Remittances 匯款 /
Chapter 3 Special Business 特殊業(yè)務(wù)
Unit 1 Credit Card Services 信用卡服務(wù) /
Unit 2 Charges and Paying Agency Service 代收和代付費(fèi)用 /
Unit 3 Foreign Exchange 外匯 /
Unit 4 Collection Service 托收服務(wù) / Unit 5 Commission Insurance Business 代理保險(xiǎn)業(yè)務(wù) /
Unit 6 Fund and Bonds 基金與債券 /
Unit 7 Futures and Option 期貨與期權(quán) /
Chapter 4 About the Banking 關(guān)于銀行
Unit 1 The Banking Industry in China 中國(guó)的銀行 /
Unit 2 Currency and Monetary System 貨幣和貨幣制度 /
Unit 3 Internet Banking 網(wǎng)上銀行 /
Unit 4 SelfService Bank 自助銀行 /
Unit 5 Mobile Banking and Phone Banking 手機(jī)銀行和電話銀行 /